Data Protection Policy

At Eco Horizon, we are committed to protecting your privacy and handling your personal data transparently, securely, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Eco Horizon is registered as a limited packaging company, who sells sustainable, innovative packaging. Our registered business address is

2nd Floor, Radial House, 3-5 Ripple Road Barking, IG11 7NF
For any data protection queries, please contact us at info@ecohorizon.org.uk

What Data We Collect?

We may collect and process the following types of personal data:

– Name, email address, phone number
– Shipping and billing addresses
– Payment details (processed via secure third-party providers)
– Website usage data through cookies

How We Use Your Data

We use your data for:

– Processing orders and delivering products
– Providing customer support
– Sending relevant updates and promotional content (with your consent)
– Improving our services and website functionality

Legal Bases for Processing

– Performance of a Contract: e.g., fulfilling orders
– Consent: e.g., marketing communications
– Legitimate Interests: e.g., improving website experience

Data Sharing & Transfers

We do not sell your data. We may share your personal data with:

– Payment processors and delivery partners
– IT and hosting providers
– Regulatory authorities if legally required

Your Rights

You have the right to:

– Access and rectify your data
– Erase your data
– Object to or restrict processing
– Data portability
– Withdraw consent at any time

Data Retention

We retain personal data only as long as necessary to fulfil the purposes stated above, or as required by law (e.g., tax records).

Security

We implement appropriate technical and organisational measures to safeguard your data, including secure servers, encryption, and access controls.

Cookies

At Eco Horizon, we use cookies to enhance your browsing experience, understand how our website is used, and tailor content to suit your preferences. Cookies are small text files stored on your device when you visit our website. They allow us to recognise your browser, remember your preferences, and improve site performance.

We may allow trusted partners (e.g., Google, Meta) to place cookies on your device to assist in analytics and advertising efforts. These third parties may have their own privacy policies. You can control or disable cookies via your browser settings. Please note that disabling certain cookies may affect website functionality.
To manage your preferences on our site, use the cookie consent banner that appears when you visit our homepage.

Policy Updates

We may update this policy periodically. Continued use of our services implies acceptance of the updated terms.